Refund policy

Last updated: July 28, 2026

At Shopalabi, we take great care in packaging and shipping every order. Please read our Return & Refund Policy carefully before placing an order on www.shopalabi.com.

1. No Returns or Refunds (General Policy)

We do not offer returns, exchanges, or refunds on any orders, except in cases where the product is received damaged or defective upon delivery, as outlined below.

Please choose carefully before placing your order, as we are unable to accept returns for:

  • Change of mind
  • Incorrect variation chosen by the customer
  • Buyer's remorse
  • Products that do not match personal expectations

2. Damaged or Defective Products

If your product arrives damaged or defective, you may be eligible for a replacement or refund, subject to the conditions below.

Eligibility Requirements

To qualify for a damaged-product claim, the following conditions must be met:

  • You must report the issue within 12 hours of receiving your order. 
  • You must provide clear photos/videos of:
    • The damaged product
    • The packaging/box as received
    • The shipping label 
  • The product must be unused and in its original packaging.

How to Report a Damaged Item

Please contact us at alabithebrand@gmail.com with your order number and the required photos/videos within the reporting window mentioned above. Claims submitted without proper evidence or after the reporting window may not be accepted.

3. Resolution Process

Once your claim is submitted and verified, You will be asked to ship the product back to us, once we have received the product, we will offer one of the following resolutions:

  • A replacement of the damaged item (subject to availability), or
  • Amount adjusted as store credit.

Approved claims will be processed within 5 business days after verification.

4. Non-Returnable Situations

We are unable to process returns or refunds in the following cases:

  • The damage claim is reported after the eligibility window has passed.
  • The product shows signs of use, washing, or alteration.
  • Insufficient or unclear evidence (photos/videos) is provided.
  • The item was correctly delivered as described, with no manufacturing defect or shipping damage.

5. Contact Us

If you have received a damaged or defective item, please reach out to us as soon as possible:

Email: alabithebrand@gmail.com
Website: www.shopalabi.com